Your privacy matters to us. Here is how we protect it.
At Oudique, we are committed to protecting your personal information and being fully transparent about how we collect, use, and store your data. This Privacy Policy explains everything you need to know about the information we gather when you visit our website, place an order, or interact with us in any way. By using our website and services, you agree to the practices described in this policy. We encourage you to read it carefully — and if you have any questions, our team is always happy to help.
INFORMATION WE COLLECT
When you visit or make a purchase through Oudique, we may collect certain personal information from you in order to process your order and provide you with the best possible experience. The information we collect includes but is not limited to:
- Your full name
- Your email address
- Your phone number
- Your billing and shipping address
- Your payment details (processed securely and never stored by us directly)
- Your order history and purchase activity
- Your IP address and browser information
- How you interact with and navigate our website
- Any messages or enquiries you send to us directly
HOW WE COLLECT YOUR INFORMATION
We collect your information in several ways depending on how you interact with us. Most of the information we hold about you is provided directly by you when you place an order, create an account, contact us, or subscribe to our newsletter. We also collect certain information automatically through cookies and tracking technologies when you browse our website, which helps us understand how visitors use our site and improve your experience over time.
HOW WE USE YOUR INFORMATION
We use the information we collect about you for specific, legitimate purposes only. We do not use your data in ways you would not expect, and we never sell your personal information to third parties. The ways in which we use your information include:
- To process and fulfil your orders and send you relevant order updates
- To communicate with you regarding your purchases, returns, or enquiries
- To send you marketing emails, promotions, and newsletters if you have opted in
- To personalise your experience on our website and show you relevant content
- To run targeted advertising on platforms such as Google and Meta (Facebook and Instagram)
- To improve our website, products, and overall customer experience
- To detect, prevent, and address any fraud, security issues, or technical problems
- To comply with our legal obligations where required
COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our site is being used. Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the website to function properly, while others help us analyse traffic, remember your preferences, and deliver relevant advertisements. The types of cookies we use include:
- Essential Cookies — Required for the website to operate correctly, such as keeping items in your cart and maintaining your session
- Analytics Cookies — Used to collect information about how visitors use our site, helping us improve performance and content
- Marketing & Advertising Cookies — Used to track your activity across websites and deliver targeted ads through platforms such as Google Ads and Meta (Facebook and Instagram)
- Preference Cookies — Used to remember your settings and personalise your experience on return visits
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
ADVERTISING & THIRD PARTY PLATFORMS
Oudique runs advertisements on third-party platforms including Google and Meta (Facebook and Instagram) in order to reach new customers and keep existing customers informed about our latest products and offers. These platforms may use cookies and tracking pixels placed on our website to show you relevant ads based on your browsing behaviour and interests. This means that after visiting our website, you may see Oudique advertisements appear on other websites or social media platforms you use. If you wish to opt out of interest-based advertising, you can do so through your device or browser settings, or via the opt-out tools provided by Google and Meta directly.
SHARING YOUR INFORMATION
We do not sell, trade, or rent your personal information to any third party. However, in order to operate our business and deliver your orders, we may share certain information with trusted third-party service providers who assist us in running our website and fulfilling orders. These may include:
- Payment processors to securely handle your transactions
- Courier and logistics partners to deliver your orders
- Email marketing platforms to send newsletters and order communications
- Website analytics providers such as Google Analytics
- Advertising platforms such as Google and Meta
All third-party providers we work with are required to handle your data securely and in accordance with applicable data protection laws. They are only permitted to use your information for the specific purposes for which it was shared.
HOW WE PROTECT YOUR INFORMATION
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption to ensure that any data transmitted between you and our site is protected. Your payment information is processed through secure, encrypted payment gateways and is never stored directly on our servers. While we do everything we can to protect your data, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
YOUR RIGHTS
As a customer of Oudique, you have certain rights regarding your personal information. You have the right to request access to the personal data we hold about you, to request that we correct any inaccurate information, and to request the deletion of your data where applicable. You also have the right to object to certain uses of your data, including direct marketing. To exercise any of these rights, please contact us at info@oudiqueperfumes.com and we will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests.
DATA RETENTION
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. When your data is no longer needed, we will securely delete or anonymise it in accordance with our internal data retention practices.
THIRD PARTY LINKS
Our website may contain links to third-party websites, social media platforms, or external services. Please be aware that once you leave the Oudique website, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of any third-party websites and encourage you to review their respective privacy policies before providing any personal information.
Your trust means everything to us. We will always handle your information with the care and respect it deserves.